General terms for use of Everlage websites, platform, accounts, dashboards, and services

Effective date	June 6, 2026
Operator	DLTS, Israeli business no. 206979981
Registered address	[INSERT REGISTERED BUSINESS ADDRESS]
Contact	Legal@everlage.com

1. Introduction

These Terms of Service (the “Terms”) govern access to and use of Everlage websites, dashboards, APIs, mobile applications, tenant sites, subscription services, and related tools (collectively, the “Services”). Everlage is operated by DLTS, Israeli business no. 206979981 (“Everlage”, “DLTS”, “we”, “us”, or “our”).

By accessing or using the Services, creating an account, starting a trial, selecting a plan, or using any Everlage-powered tenant website, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. Service model

Everlage is a white-label SaaS platform for event websites, ticketing, registrations, payments integrations, QR tickets, real-time check-in, attendee management, badges, reporting, and related event-operation tools.

Everlage provides technology. Unless expressly agreed in writing, Everlage does not organize events, sell tickets as the event organizer, operate venues, provide physical security, determine admission rules, decide refund eligibility, or act as the merchant of record for event-ticket payments.

3. Definitions

• Customer means an organization, business, venue, agency, school, municipality, conference organizer, or other entity that subscribes to Everlage.
• Tenant means the separated customer environment provisioned for a Customer.
• Organizer means the Customer or its authorized users who create or manage events through the Services.
• Attendee means a ticket buyer, registrant, invitee, participant, or event guest.
• Customer Content means event pages, forms, policies, logos, media, attendee data, uploaded files, ticket settings, and other content submitted by or for a Customer.
• Ticket Unit means a ticket, registration, pass, entry, badge, invitation, or similar unit counted under the applicable plan or order.

4. Accounts and authority

Customers are responsible for maintaining accurate account information, protecting credentials, managing staff users, and ensuring that only authorized personnel access the tenant. You must promptly notify Everlage of suspected unauthorized access.

Self-service subscriptions may be activated automatically after plan selection and payment. Enterprise services may be subject to an order form, statement of work, or separate written agreement.

5. Trials, subscriptions, and overages

Everlage may offer a 14-day free trial. Unless otherwise stated, the trial is available once per business registration number or materially similar business account. If the same business cancels and later registers again, it is not entitled to a second free trial.

Subscriptions are billed monthly in advance unless an order form states otherwise. Each plan may include a monthly Ticket Unit allowance. Additional Ticket Units above the plan allowance may be billed at the end of the month or next billing cycle according to the applicable plan terms. These charges are system-usage fees and are not commissions deducted from ticket-sale proceeds.

Unless required by law or expressly agreed in writing, paid subscription fees are non-refundable. If a Customer cancels, it may continue to use the paid plan until the end of the then-current paid billing period, after which access may be downgraded, disabled, or terminated.

6. Customer policies and public tenant sites

Before a Customer’s public tenant site goes live, the Customer must provide and maintain its own event terms, privacy policy, refund and cancellation policy, and any other legally required notices. Everlage may provide default technical templates and an accessibility statement, but Customer policies remain the Customer’s responsibility.

Customers are responsible for ensuring that their public site, event content, forms, pricing, taxes, invoices, refund settings, marketing consents, and attendee communications comply with applicable laws and regulations in the regions where they operate.

7. Payments and merchant relationship

Everlage does not process, hold, route, settle, or transfer funds from event-ticket purchases. Customers connect their own third-party payment gateway or merchant account. When Everlage offers an Everlage Pay onboarding path, the gateway or merchant account is still opened in the Customer’s name and operated by the payment provider, not by Everlage.

Everlage subscription fees and overage fees are separate SaaS fees payable to Everlage. They are not deducted from attendee payments and do not make Everlage a merchant of record, escrow provider, payment institution, or financial intermediary for event-ticket transactions.

8. Acceptable use

You must comply with the Everlage Acceptable Use Policy. You may not use the Services for unlawful, deceptive, fraudulent, harmful, infringing, abusive, spam-related, privacy-invasive, or security-harmful activity. Everlage may suspend or restrict access where it reasonably believes the Services are being misused or legal/security risks exist.

9. Customer Content and intellectual property

Customers retain ownership of their Customer Content, subject to the rights granted to Everlage to host, process, display, transmit, secure, back up, and otherwise operate the Services.

Everlage, DLTS, and their licensors retain all rights in the Services, platform, code, infrastructure, product design, databases, dashboards, workflows, mobile applications, templates, documentation, branding, and related technology. White-label use does not transfer ownership of Everlage technology to any Customer.

10. Data protection and privacy

Everlage processes personal data as described in the Privacy Policy and, where applicable, the Data Processing Addendum. Customers are responsible for their own privacy notices and lawful basis for collecting attendee data through event forms.

Everlage is not designed as a certified children’s privacy compliance platform. If a Customer collects information about minors or runs events for minors, the Customer is responsible for all required parental notices, consents, age-gating, retention limits, and applicable legal requirements.

11. Third-party services

The Services may integrate with payment gateways, email services, SMS/OTP providers, maps, weather services, analytics, accessibility tools, domain providers, and other third-party services. Third-party services are governed by their own terms and policies. Everlage is not responsible for third-party service failures, pricing changes, compliance obligations, or data practices except to the extent required by law.

12. Availability and changes

Everlage aims to provide reliable service but does not guarantee uninterrupted or error-free operation. The Services depend on internet connectivity, customer configuration, third-party services, APIs, DNS, payment gateways, and user devices. Everlage may modify, improve, discontinue, or replace features where reasonably necessary.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available”. Everlage does not warrant that events will sell tickets, that an event will occur, that attendees will be admitted, that customer policies are legally sufficient, or that third-party services will operate without interruption.

14. Limitation of liability

To the maximum extent permitted by law, Everlage will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages, including lost revenue from events, lost data caused by customer configuration, payment disputes, chargebacks, event cancellation, venue issues, attendee disputes, or third-party service failures.

Unless an order form states otherwise, Everlage’s aggregate liability for claims relating to the Services is limited to the amounts paid by the Customer to Everlage for the Services during the three months preceding the event giving rise to the claim, or USD 500, whichever is greater. This limitation does not limit liability that cannot be limited under applicable law.

15. Indemnity

Customers agree to defend and indemnify Everlage from claims arising from Customer Content, events, attendee disputes, refund decisions, taxes, invoices, marketing communications, privacy notices, minors-related compliance, payment-gateway use, customer policies, and violation of these Terms or applicable law.

16. Termination and suspension

Customers may cancel according to the billing settings in the account or applicable order form. Everlage may suspend or terminate access for non-payment, security risk, unlawful use, repeated policy violation, or material breach. Following termination, Everlage may retain or delete data according to the Privacy Policy, DPA, backup practices, and legal obligations.

17. Governing law and jurisdiction

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. Unless mandatory law requires otherwise, the competent courts located in Tel Aviv-Jaffa, Israel, will have exclusive jurisdiction.

18. Contact

Legal notices may be sent to: Legal@everlage.com. Business address: [INSERT REGISTERED BUSINESS ADDRESS].