1. The agreement
These terms govern your organization's use of the Everlage platform — the operator console, white-label web portal, scanner applications and related services. By creating an admin account or using the platform you accept these terms on behalf of your organization.
2. Your subscription
Everlage offers the plans, included capabilities, usage allowances and optional add-ons shown in the current subscription catalog or your agreed order. Everlage does not take a commission on tickets you sell. Paid plans renew automatically until cancelled; you may cancel at any time, effective at the end of the current paid billing period. The authenticated cancellation flow shows the effective date before confirmation. The standard flow provides no prorated subscription refund, subject to applicable law and separately agreed terms. Where the option is available, you can reverse a scheduled cancellation before it takes effect.
Free-trial availability, eligibility, duration and limits are those presented for your business when the trial starts. A business that has already used a free trial may not be eligible for another. The free trial requires no credit card.
Where offered, additional ticket capacity is purchased in whole, one-time packages at the price and quantity shown before payment. These purchases do not renew automatically and purchased bank balances do not reset each month. Whether balances accumulate and whether a package expires are part of the offer shown before purchase; a package configured without expiry has no scheduled expiry. Recurring usage allowances remain separate from purchased bank credits.
3. Payments and funds
Ticket revenue is processed by the payment provider you connect (for example Stripe or another PSP) and settles directly to your account. Everlage never custodies your funds and is not a party to transactions between you and your guests. Refunds and chargebacks follow your connected provider's rules and your own published event policies.
4. Your responsibilities
You are responsible for the events you publish — their accuracy, legality, capacity compliance, pricing and refund policy — and for how you use guest data collected through your storefront. You agree not to use the platform for unlawful events, resale fraud or the distribution of malicious content.
5. Our responsibilities
We provide the platform materially as described, maintain commercially reasonable availability (see the Security Overview and Status page), and support you per your plan tier. We may update features over time; material reductions in functionality will be communicated in advance.
6. Data ownership and portability
Attendee, registration, payment-record and event data collected under your brand belongs to your organization. You can export available records in CSV, Excel and PDF without export fees. During the service-end retention period, the authenticated recovery area continues to provide the available export and support routes even when normal tenant and administrator access is restricted. Export the records you need before the permanent-deletion deadline shown for your business; contact support before that deadline if assistance is needed.
7. Liability
To the maximum extent permitted by law, Everlage's aggregate liability under these terms is limited to the subscription fees paid in the twelve months preceding the claim. Neither party is liable for indirect or consequential damages.
8. Termination
You may terminate at any time from the console. We may suspend or terminate accounts that materially breach these terms, with notice where practicable.
Under the standard retention policy, tenant-owned data and assets are scheduled for permanent deletion 30 days after the effective service-end date shown for the business. An expired unpaid trial starts this period when the trial ends. Cancellation of a paid subscription takes effect at the end of the current paid billing period, without a standard prorated subscription refund; the 30-day period begins at that effective end date, not when cancellation is requested. Failed payments first follow the configured payment-recovery grace period; the 30-day period begins when service ends after that grace period.
For trial expiry and cancellation at the end of a paid subscription, daily reminders are sent during days 1–7 after service ends, and normal tenant and administrator access is restricted after day 7. For failed payment, normal access is restricted when the configured payment-recovery grace period ends; that is the effective service-end date and the start of the 30-day retention period, with no additional seven days of normal access. Authenticated payment, reactivation, export and support routes remain available during restriction. Warnings continue, including a delivered final warning with at least four days to respond before deletion may proceed. The billing and recovery area shows the applicable service-end, restriction and planned deletion dates. A required owner acknowledgment of the deletion consequences is authenticated and recorded. The displayed deletion date is planned: deletion may occur later where a required warning has not been delivered, a support or legal hold applies, or operational processing is delayed.
Authorised administration can configure reminder cadence and lifecycle timing, and support can apply a permitted temporary deletion hold. A hold does not itself restore normal service and its expiry is shown. Successful payment or reactivation stops pending deletion where the configured policy and current state allow it. These changes are recorded; consult the dates shown for your business and contact support before the deadline. Once permanent deletion has begun, recovery payment does not restore deleted data.
Permanent deletion removes tenant-owned operational data and assets. Only the minimum records required for legal or operational purposes may remain, including financial and audit records and normalized business identity/trial history needed to prevent repeated free trials. Backup copies expire under the applicable documented backup-retention cycle; this page does not state an unverified cycle length. Restore procedures must preserve deletion records so that a backup restore does not reintroduce a deleted tenant into active service.
